GENIAL vs Otter.ai: which meeting assistant for your business?
In short
Otter.ai is a US meeting note-taking assistant that transcribes, summarizes and answers questions about meetings. It offers a free plan and per-user paid plans from $8.33 (Pro, annual) to $19.99 (Business, annual) per month. GENIAL includes its meeting assistant in the Pro plan, at $29 a month, excl. tax for the whole organization: the meeting then feeds an assistant with 30+ AI models and eight role-specific agents, with data hosted in Europe.
At a glance
- 8/12in GENIAL's favor
- 4/12on par
- 0/12in Otter.ai's favor
Where GENIAL makes the difference
- Pricing: One fixed price for the whole organization, whatever the number of users
- Users: Unlimited users; billed per user at Otter.ai
- After the meeting: Recap email included; Enterprise plan only at Otter.ai
- Connectors: 194 ready-to-use connectors, Microsoft 365 and Google Workspace included
- Data: European hosting; data in the United States, de-identified to train models at Otter.ai
- Support: French team and Academy; English interface at Otter.ai
- Company AI: 30+ models and 8 role-specific agents; meeting and sales agents at Otter.ai
- AI roadmap: AI roadmap designed and followed; no such service published by Otter.ai
Our reading of the sourced facts in the table: the competitor gets the edge whenever its published information is stronger.
The comparison, criterion by criterion
| Criterion |  | Otter.ai |
|---|---|---|
| PricingOne fixed price for the whole organization, whatever the number of users | GENIAL's edge
| Basic is free. Pro: $16.99 per user per month billed monthly, $8.33 billed annually. Business: $30 monthly, $19.99 annually. Enterprise: custom quote.[1] |
| UsersUnlimited users; billed per user at Otter.ai | GENIAL's edge
| Billed per user. Free Basic plan: 300 minutes a month, 30 minutes at most per conversation, access to the last 25 conversations.[1] |
| Video conferencingOn parZoom, Google Meet and Teams on both sides |
| Otter Notetaker joins Zoom, Google Meet and Microsoft Teams meetings. Webex is not listed on the integrations page.[7][3] |
| CaptureOn parWith or without a bot, in person and on mobile on both sides |
| Visible bot ("Notetaker (Otter.ai)") or botless recording via the Mac and Windows desktop app. In-person meetings via browser or iOS and Android app.[7][8][9] |
| After the meetingRecap email included; Enterprise plan only at Otter.ai | GENIAL's edge
| Summary, outline and action items, Otter AI Chat (20 to 200 queries per user per month depending on plan), custom templates. Auto-generated follow-up email is Enterprise only.[6][1][10] |
| Connectors194 ready-to-use connectors, Microsoft 365 and Google Workspace included | GENIAL's edge
| Salesforce, HubSpot, Microsoft Dynamics, Zoho, Slack, Notion, Asana, Jira, Zapier, Claude via MCP, and more. Total count not published. API and webhooks on Enterprise.[3][1] |
| DataEuropean hosting; data in the United States, de-identified to train models at Otter.ai | GENIAL's edge
| AWS storage, US West region; EU option not published. SOC 2 Type 2 report, HIPAA on Enterprise. De-identified user data is used to train Otter's models.[12][2][13] |
| SupportFrench team and Academy; English interface at Otter.ai | GENIAL's edge
| Vendor based in Mountain View (US). Standard or prioritized email support, Customer Success Program on Enterprise. Transcription in 6 languages including French; interface in English.[16][1][5][6] |
| Getting startedOn parFree to get started on both sides |
| Free Basic plan, self-serve sign-up. No free trial of paid plans described on the pricing page. Payment by card or through the App Store and Google Play.[1] |
| Beyond the meetingDoes what is said in the meeting feed the rest of the work? | ||
| Company AI30+ models and 8 role-specific agents; meeting and sales agents at Otter.ai | GENIAL's edge
| Announced agents: Otter Meeting Agent, Sales Agent, SDR Agent. AI Chat Advanced mode drafts emails and schedules meetings. AI models used: not published.[16][11][2] |
| AI transformationBeyond the tool: steering AI adoption and improving your company's AI over time. | ||
| AI roadmapAI roadmap designed and followed; no such service published by Otter.ai | GENIAL's edge
| No AI transformation roadmap or adoption service published; only a Customer Success Program is mentioned for Enterprise.[1] |
| Governance and evaluationsOn parUsage tracking on both sides; activity logs on Business at Otter.ai |
| Business: activity logs and workspace usage analytics (minutes, conversations, AI Chat queries). Enterprise: SSO, SCIM (100-seat minimum), custom data retention.[1][15][14] |
Pricing
GENIAL's edgeOne fixed price for the whole organization, whatever the number of users
- Genial Pro: $29/month, excl. tax
- Genial Team: $149/month, excl. tax
- Genial Enterprise: custom quote
Otter.aiBasic is free. Pro: $16.99 per user per month billed monthly, $8.33 billed annually. Business: $30 monthly, $19.99 annually. Enterprise: custom quote.[1]
Users
GENIAL's edgeUnlimited users; billed per user at Otter.ai
- Unlimited users: one price per organization, not per seat
Otter.aiBilled per user. Free Basic plan: 300 minutes a month, 30 minutes at most per conversation, access to the last 25 conversations.[1]
Video conferencing
On parZoom, Google Meet and Teams on both sides
- Microsoft Teams
- Zoom
- Google Meet
Capture
On parWith or without a bot, in person and on mobile on both sides
- Online and in-person meetings
- With or without a bot, your choice
- Available on mobile
After the meeting
GENIAL's edgeRecap email included; Enterprise plan only at Otter.ai
- Brief before the meeting: account context, latest exchanges, questions to ask
- Transcript attributed to each speaker, key points, decisions and actions
- Meeting notes, recap email, updated customer record, assigned actions
- Nothing goes out without your approval
Connectors
GENIAL's edge194 ready-to-use connectors, Microsoft 365 and Google Workspace included
- 194 ready-to-use connectors
- 1,500+ connectors in the catalog
- Works with Microsoft 365 and Google Workspace
Data
GENIAL's edgeEuropean hosting; data in the United States, de-identified to train models at Otter.ai
- Data hosted in Europe
- GDPR, data processing agreement (DPA)
Support
GENIAL's edgeFrench team and Academy; English interface at Otter.ai
- French company, teams in Paris and Bordeaux
- Academy: learning paths and a prompt library
- Dedicated AI project manager on the Enterprise plan
- Accredited AI Expert for Bpifrance, France's public investment bank
Getting started
On parFree to get started on both sides
- Free to get started
- Up and running in 5 minutes
- Pro plan with no commitment
Otter.aiFree Basic plan, self-serve sign-up. No free trial of paid plans described on the pricing page. Payment by card or through the App Store and Google Play.[1]
Beyond the meeting
Does what is said in the meeting feed the rest of the work?
Company AI
GENIAL's edge30+ models and 8 role-specific agents; meeting and sales agents at Otter.ai
- The meeting feeds the assistant and the role-specific agents
- 30+ AI models to choose from
- 8 ready-to-use role-specific agents
- Meeting capability that extends the agents
AI transformation
Beyond the tool: steering AI adoption and improving your company's AI over time.
AI roadmap
GENIAL's edgeAI roadmap designed and followed; no such service published by Otter.ai
- Roadmap AI: design and follow-up of your AI roadmap
- Maturity, prioritized use cases, actions, adoption and ROI tracked in one place
Otter.aiNo AI transformation roadmap or adoption service published; only a Customer Success Program is mentioned for Enterprise.[1]
Governance and evaluations
On parUsage tracking on both sides; activity logs on Business at Otter.ai
- Governance & Evaluations: every conversation tracked in detail
- Every user improvement suggestion surfaced
- Continuous improvement of your company's AI
Choose GENIAL if…
- You want one price per organization ($29 a month, excl. tax) rather than a per-user subscription.
- You want the meeting to feed a multi-model assistant and role-specific agents afterwards, not just meeting notes.
- Your meetings must stay hosted in Europe.
- You want to design and follow your AI roadmap in the same place.
Choose Otter.ai if…
- You want dedicated sales agents: Otter announces a Sales Agent and an SDR Agent.
- You want a free meeting tool to start with: the Basic plan includes 300 minutes per month.
- You work in US healthcare: Otter offers HIPAA compliance with a BAA on the Enterprise plan.
Frequently asked questions
Sources and method
Every piece of information about the competing offer comes from the vendor's public pages, checked on October 13, 2026. The bracketed numbers in the table refer to this list.
- [1] Otter.ai — Pricing
- [2] Otter.ai — Privacy & Security
- [3] Otter.ai — Integrations
- [4] Otter.ai — Desktop app
- [5] Otter Help — Supported languages
- [6] Otter Help — Transcribe in English, Spanish, French, German, Japanese or Chinese
- [7] Otter Help — Otter Notetaker Overview
- [8] Otter Help — Otter Desktop App (Mac & Windows)
- [9] Otter Help — Best practices for in-person recordings
- [10] Otter Help — Autogenerate a follow-up email
- [11] Otter Help — Advanced Otter AI Chat Modes
- [12] Otter Help — Data security and privacy policies
- [13] Otter Help — HIPAA
- [14] Otter Help — Set a custom Data Retention policy
- [15] Otter Help — Workspace Analytics
- [16] Otter.ai — Press release, December 22, 2025 (AI agents, $100M ARR)
Offers change quickly: check each vendor's current terms before deciding. The brands mentioned belong to their respective owners; GENIAL is not affiliated with any of them.
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