For customer service leaders
Every request handled, 24/7, by phone and in writing.
Geni-Support qualifies every request from the first contact, answers based on your procedures and routes complex cases to the right agent.
- Qualifies every request from the first contact
- Answers 24/7, in writing and on the phone
- Relies on your procedures, not generic answers
- Routes complex cases to the right person
Your agent
Geni-Support
Scenario 1 · Inbound call
A customer calls about a product that's out of stock in store. What does the agent do?
Call picked up within two rings, request qualified, availability checked in two nearby stores, and the call transferred to the right department with the context already summarized for the staff member.
What changes
What Geni-Support changes in your team's week
Today
With Geni-Support
Today : At peak hours, customers are left on hold with no one answering.
With Geni-Support : Every call picked up, qualified and transferred with a ready-made summary.
Today : Your agents answer the same questions all day long.
With Geni-Support : Repetitive requests handled by the AI agent, your team keeps the real cases.
Today : A spike in complaints only shows up after the fact.
With Geni-Support : Fast-growing contact reasons flagged as the month goes on.
Real-world use cases
What Geni-Support does for your agents
Scenario 2 · Written reply
Reply to this customer who's upset about a six-day delivery delay.
Reply drafted per your procedure: the delay acknowledged, a new date confirmed by the carrier, the applicable goodwill gesture and a follow-up offer. The agent reviews and sends.
Scenario 3 · Running the service
Which contact reasons are spiking this month?
Three reasons account for 58% of contacts, one of them up 40% because of a product manual. Two could be prevented upstream: recommendations with numbers attached.
Everything Geni-Support can do
Qualification
Greeting and qualification
Geni-Support takes the call or message, identifies the customer, understands the real reason and gathers context before any human steps in.
Prioritization
Urgency, contractual commitments, incident history: each request lands in the queue with a justified priority level.
Multilingual and 24/7
Requests that come in overnight, on weekends or in another language get an immediate answer, without waiting for opening hours.
Resolution
Assisted replies
Every reply is based on your procedures, your warranties and the customer's history — never on made-up wording.
End-to-end resolution
Order tracking, appointment changes, invoice copies: routine requests are handled with no human involved.
Smart routing
Complex cases go to the right expert with the context already summarized: your agent doesn't start from scratch.
Running the service
Contact reasons
Why your customers get in touch, what's rising, what could be prevented upstream — quantified by reason.
Service quality
Geni-Support reviews conversations and flags off-procedure replies, risky promises and recurring pain points.
Living knowledge base
Every resolved case enriches the knowledge base: the next identical request gets its answer right away.
Carrefour · customer service
“100% of store calls are now answered and routed to the right department. No more customers left hanging on the line.”
Customer service leadership
retail, store network
-40%
of calls answered and qualified
-40%
handling time per request
24/7
in several languages, with no on-call staff
Integrations
Geni-Support works inside your tools, not next to them
No double entry: the agent reads and writes in your ticketing tool, your phone system and your knowledge base, with each agent's access rights.
F.A.Q
Frequently asked questions
How long does it take to get Geni-Support up and running?
Two to four weeks: we load your procedures and knowledge base, connect ticketing and phone, then pilot a first scope.
Does our customers' data leave the company?
No. Hosting is in Europe, the data stays yours and is never used to train models. Each agent only sees the cases within their scope.
Does the agent reply to customers on its own?
You decide. Routine requests can be handled end to end; for the rest, the agent suggests the reply and your staff approves it before it's sent.
Which AI model does it use?
Whichever fits the task: ChatGPT, Claude, Mistral or DeepSeek. The platform is model-agnostic, so you're never locked into one vendor.
How do you measure ROI?
Through actual usage: requests resolved with no human involved, handling time, first-contact resolution rate and customer satisfaction, measured against the investment.
Let your agents try Geni-Support
A demo on your own requests: we connect the agent to three real contact reasons and you judge the results for yourself.
