AI that builds customer trust
Compliance, file volumes, shifting regulations, traceability requirements: GENIAL gives financial institutions auditable AI agents, hosted in Europe, that keep up the pace without breaking the rules.
1 in 4 files
is held up by a missing or unreadable document
60%
of customer requests are recurring questions
3x
the regulatory workload over the past ten years
50,000+
employees already empowered by Genial, across industries
Your pain points
What AI changes in your day-to-day
File processing
Supporting documents checked one by one, customer follow-ups, consistency checks: turnaround times stretch and customers grow impatient.
The regulatory workload
DORA, AML/CFT, GDPR, the EU AI Act: every change means tracking down the affected contracts and procedures by hand.
Repetitive questions
Balances, due dates, certificates, card limits: your advisors spend their days on low-value requests.
Customer complaints
The same complaint reasons come back year after year without ever being fixed at the root.
Wealth management advice
Advisors prep their meetings by hand, with no consolidated view of the client's assets or opportunities.
Vendors and subcontractors
Software vendors, managed services, brokers: contracts renew without a review of exit clauses or DORA requirements.
Already transforming their business
Banking, insurance and asset management organizations, from regional networks to mutual groups.
Geni (General)One AI entry point for every team
across the network and at headquarters, with no Shadow AI
Mutual insurer
Geni-SupportRoutine requests handled without an advisor
certificates, due dates, limits, all self-service
Insurance broker
Geni-FinanceFaster file processing
documents checked and follow-ups drafted automatically
Geni-LegalFaster, safer contract review
on vendor contracts subject to DORA
In the field
Three situations, three answers
Branch · routine request
A customer wants proof of insurance and to know their withdrawal limit.
Certificate generated and sent, limit shared along with how to change it, and the request logged in the customer file. No advisor needed.
File processing
Check whether this loan file is complete and follow up on what's missing.
Two missing documents and one expired document found, an income inconsistency flagged, and a follow-up message drafted for the customer. The advisor approves and sends.
Regulatory monitoring
Which vendor contracts are affected by this DORA requirement?
Twenty-three of 310 contracts affected, ranked by criticality. Missing exit clauses flagged and a template amendment proposed for each case.
In partnership withAI assessment: a €4,000 grant to get your program started
GENIAL is an accredited AI Expert for Bpifrance, France's public investment bank. Its Diag Data & IA program funds your assessment: a map of current AI use, priority use cases and a roadmap.
Industry questions
Are the agent's answers auditable?
Yes. Every answer cites the internal documents it used, and every interaction is logged. During an audit, the path to any answer can be reconstructed.
Where is our data hosted?
In Europe, on sovereign infrastructure. Your data is never used to train models and stays siloed by entity.
Does the agent make lending or claims decisions?
No, and that's a principle. The agent processes, checks and documents; the decision stays human and traceable, in line with the requirements for high-risk systems.
How do you prevent Shadow AI?
By providing a single, controlled, logged entry point. Employees no longer have a reason to use consumer tools with customer data.
Can we start with a limited scope?
Yes, and we recommend it: one pilot department for a quarter, with usage and compliance metrics, then a broader rollout once the results are measured.
Start your AI transformation within regulatory constraints
Thirty minutes to pinpoint the two highest-impact use cases in your business, and the compliance framework that goes with them.
