PHONE ASSISTANT
Your phone line no longer rings unanswered.
A voice agent picks up on the first ring, understands the request, takes action in your tools and hands off to the right person when needed. Day and night, as many calls at once as come in.
Incoming call · NovaTech
9:40 PM · on the first ring
Live transcript
- Caller Good evening, I wanted to know if you still had availability on Thursday.
- Agent Good evening. On Thursday, I have a slot at 2 PM and another at 4:30 PM. Which works for you?
- Caller 2 PM is perfect.
During the call
- Reason identifiedAppointment request, file found
- Slot bookedThursday 2 PM, confirmed to the caller
- Record updatedCall summary and transcript saved
Illustrative data
TRY IT YOURSELF
Call it, and play out your own scenario.
Pick up your phone and talk to it the way one of your customers would. Ask it a tough question, change your mind halfway, interrupt it. It's the best way to judge.
A French number, standard rate from France. The demo line answers in French.
IT PICKS UP
No one waits, no one gets a callback later.
The agent takes the call on the first ring, at any hour. Several people can call at the same time without the queue getting longer.
- 24/7
- Thousands of simultaneous calls, no queue
- More than 50 languages
IT UNDERSTANDS AND ACTS
It doesn't read a script, it does the work.
The agent identifies the real reason for the call, looks up the information in your tools and carries out whatever can be done, with no one needing to redo it afterward.
- Calendar, CRM, ticket, order: it acts during the call
- Under 800 ms of latency: the conversation stays natural
- Plugged into your current phone system, your numbers kept
IT HANDS OFF
When a human is needed, they don't start from scratch.
A sensitive request, an unhappy customer, a case out of scope: the agent hands over. Your employee takes the call with the context already summarized, not with a “hello, can I have your case number?”
- Transfer with the reason and context already summarized
- Transcription and analysis of 100% of calls
- Humans make the call
ONE CALL
An incoming call on a Tuesday at 9:40 PM.
No one's at the office. Here's what's left of it the next morning.
Incoming call · NovaTech
RingingPicked up
On the first ring
9:40 PM
Reason identified
Appointment request, file found
9:41 PM
Slot booked
Thursday 2 PM, confirmed to the caller
9:42 PM
Record updated
Call summary and transcript saved
9:43 PM
Illustrative data
USE CASES
One agent per job, not one voicemail for everything.
Each scenario has its own rules, tone and tools. We keep them separate rather than handing everything to the same agent.
Front desk
Greets, qualifies and routes to the right team with the context.
Appointment booking
Checks the calendar, offers a real slot, confirms it and books it.
Customer support
Answers common requests and opens a ticket when follow-up is needed.
Follow-up calls
Calls back the customers to follow up with, notes what was said, schedules the next step.
Lead qualification
Handles inbound calls from your campaigns and sorts out which ones deserve a sales rep.
Overflow
Takes over when your lines are saturated, at peak hours as well as at night.
IN PRODUCTION
This isn't a pilot. It's a production rollout, on a real call volume, at a customer we name.
See customer storiesSECURITY
A customer call is personal data.
What's said on the phone is recorded, transcribed and analyzed. You should know where that happens.
See our approach to security- Hosted in Europe
- GDPR
- Anonymization
- Configurable retention periods
Frequently asked questions
TRY IT YOURSELF
Call it, and play out your own scenario.
Pick up your phone and talk to it the way one of your customers would. Ask it a tough question, change your mind halfway, interrupt it. It's the best way to judge.
A French number, standard rate from France. The demo line answers in French.
GET STARTED
The simplest way is still to call it.
A guided demo if you'd rather have it explained. Otherwise, pick up your phone.