AI that powers the guest experience
Bookings, calls, reviews, seasonality, multiple languages: GENIAL gives travel and hospitality businesses AI agents that absorb the volume without hurting the guest relationship.
1 in 3 calls
goes unanswered in peak season
70%
of travelers expect a reply in under an hour
4x
the request volume in peak season vs. off-season
50,000+
employees already empowered by Genial, across industries
Your pain points
What AI changes in your day-to-day
The phone won't stop ringing
Calls all come in at once, nobody at the front desk can pick up, and every missed call is a lost booking.
Seasonality
Every spring you hire and train for a three-month peak, then start from scratch again the next year.
Multiple languages
Your guests write in five languages, your team speaks two, and translation adds a day to every reply.
Guest reviews
Thousands of reviews posted every season, never used because nobody has time to read and cross-check them.
Upselling
Sales reps prepare group and corporate event meetings by hand, with no view of the account's potential.
Suppliers
Transportation, service providers, laundry, maintenance: contracts renew without ever being truly compared.
Already transforming their business
Travel and hospitality businesses, from campgrounds to travel agency networks.
Geni (General)400 employees use AI every day
across every site, model-agnostic
Geni-Support100% of requests handled and qualified by AI
and routed to the right travel advisor
Verychic
Geni-MarketingPersonalized offers for each traveler segment
produced for every campaign, in multiple languages
Geni-HRMorning briefing for hospitality teams
daily prep of the day's bookings
In the field
Three situations, three answers
Front desk · 10:40 p.m.
A guest asks in English whether they can check in after midnight and park a van.
Reply in English within seconds: late check-in available with an access code, van spot available, and the request logged for the morning front desk.
Group bookings
Prep my meeting with this 200-person company works council.
History of their two past stays, average budget, off-peak dates to pitch, and three priced packages ready to present.
After the season
What do our 3,200 reviews from this season say, and where should we invest?
Three complaint themes covering 61% of negative reviews, two strengths to showcase, and a cost estimate for the most-cited pain point.
Talk
AI, the engine of transformation in tourism
Erwan Simon, CEO of GENIAL, speaks at a national event about what AI really changes for tourism businesses: use cases, organization and measuring value.
Erwan Simon
CEO of GENIAL · 30 minutes
In partnership withAI assessment: a €4,000 grant to get your program started
GENIAL is an accredited AI Expert for Bpifrance, France's public investment bank. Its Diag Data & IA program funds your assessment: a map of current AI use, priority use cases and a roadmap.
Industry questions
Can our seasonal staff use it without training?
Yes. It works in plain language, like a conversation. A seasonal employee is up and running in minutes, and the Academy takes over for advanced use.
Does the agent connect to our PMS and booking engine?
It connects to your business tools, your knowledge base and your messaging. Travel-specific integrations are scoped during rollout.
How many languages are covered?
The main European languages are covered natively, in writing and on the phone with the voice assistant, with no per-language setup.
What happens to our guests' data?
It stays yours: hosted in Europe, never used to train models, with access rights by site and by role.
Can we start with a single site?
Yes, and we recommend it: one pilot site for a season, then a rollout across the network once the results are measured.
Get ready for next season with AI
Thirty minutes to pinpoint the two use cases that will make the difference in your business by next peak season.
