AI that supports your store teams
Unanswered calls, product availability, thousands of product pages to write, a store network to keep aligned: GENIAL gives retailers AI agents that absorb the volume without pulling sales associates off the floor.
100%
of in-store phone calls handled by AI at Carrefour
24/7
dealership appointment booking at GBH
€4,000
Bpifrance grant toward your AI assessment
50,000+
employees already empowered by Genial, across industries
Your pain points
What AI changes in your day-to-day
The store phone
Calls come in during restocking and checkout. Nobody picks up, and the customer calls a competitor.
Product pages
Thousands of items to describe, translate and keep up to date, when page quality drives search visibility and conversion.
Keeping the network aligned
A directive from headquarters takes weeks to reach the field, and each store reads it its own way without a single source.
Appointment booking
Appointment requests come in evenings and weekends, when the sales team isn't there to qualify them.
Turnover and onboarding
Every new hire asks the same questions about procedures, product ranges and job skills, to coworkers who are already busy on the floor.
Supplier negotiations
Terms, year-end rebates, logistics penalties: agreements roll over without a side-by-side review of the supplier base.
Already transforming their business
Retail and distribution businesses, from hypermarkets to dealership networks.
Geni-Support100% of in-store phone calls handled by AI
qualified, then routed to the right department, with no wait
Geni-Sales100% of dealership appointment requests captured
24/7 and in multiple languages, without tying up the sales team
Home improvement retailer
Geni-MarketingProduct pages produced across the whole catalog
in multiple languages, in the product database format
Franchise network
Geni (General)A single source of truth for the whole network
headquarters directives applied the same way everywhere
In the field
Three situations, three answers
Store · Saturday 11 a.m.
A customer calls to ask whether this model is in stock and what it costs.
Availability confirmed with the quantity on the shelf, current price and applicable promotion, and an offer to hold it at customer service. Nobody pulled off the floor.
Marketing · new collection
Write the product pages for these 300 new items, in three languages.
Pages written in the product database format, technical attributes carried over from the source, tone in line with the guidelines, and items with incomplete input data flagged.
Network · headquarters directive
What's the return procedure for a product bought online and brought back to a store?
Current procedure cited with its internal memo, the special case of bulky items, and a reminder of the applicable deadline. The same answer for every store in the network.
In partnership withAI assessment: a €4,000 grant to get your program started
GENIAL is an accredited AI Expert for Bpifrance, France's public investment bank. Its Diag Data & IA program funds your assessment: a map of current AI use, priority use cases and a roadmap.
Industry questions
Does the agent answer the phone instead of our teams?
It takes the calls nobody can take, qualifies the request and routes it to the right person. Calls that need human advice arrive prepared, with the context already gathered.
Is it connected to our inventory in real time?
It connects to your product database and your inventory system. Answers are as fresh as your source: if inventory updates every hour, so does the answer.
How do we make sure every store gives the same answer?
By providing a single entry point backed by the group's procedures. Every answer cites the internal memo it used, which removes local interpretations.
Can floor staff use it without training?
Yes. It works in plain language from a phone, like a conversation. The Academy takes over for advanced use and for training your internal champions.
Can we start with a few stores?
Yes, and we recommend it: a few pilot stores for a quarter, with usage metrics tracked weekly, then a rollout across the network once the results are measured.
Never leave a store call unanswered again
Thirty minutes to pinpoint the two use cases that will take the most pressure off your sales teams.
