For a campaign that required checking a very large volume of eligibility documents in a short time, SNCF had to guarantee speed, reliability and a smooth process.
To absorb this peak without bringing in extra teams, the company opted for intelligent automation.
The context: a verification peak no team could absorb by hand
Manual document checks had two limits: the risk of human error, and an operational load that was hard to sustain during busy periods.
The goals set at the start
The project set four goals.
- Speed up document validation.
- Reduce errors due to human reading or interpretation.
- Guarantee a reliable operation at scale.
- Offer a fast experience to participating graduates.
The solution: document analysis and automated eligibility rules
GENIAL built an automatic verification agent able to process eligibility documents in bulk. The innovation lies in combining advanced document analysis with automated business rules.
- Smart document scanning, which detects and extracts the required information automatically.
- Automated eligibility checks, applying the rules defined for the operation.
- High accuracy, even across varied document formats and quality.
- Continuous processing, to absorb very high volumes in a limited time.
Results and impact
SNCF ran its initiative without operational overload, with a level of accuracy far above manual verification.
- A success rate above 95% on verification.
- Under 2% of documents could not be analyzed, despite the variety of formats.
- Much faster processing, for an operation that would have been impossible to run by hand.
